ProbeMatrix by Eyekyam is a managed investigation and CAPA advisory service for companies facing recurring safety and environmental losses. A trained ProbeMatrix Investigation Expert challenges the original causal reasoning, identifies latent conditions and CAPA gaps, and shows management what may still be leaving the organization exposed. AI is used only within strict limits, and no finding reaches you without the Expert's review. Engage us for a targeted second-look review, rapid investigation guidance for a live incident, or a full recurring-loss depth review.
Causal Coverage
Old Way
Investigation often stops at the frontline explanation
With ProbeMatrix
Multi-level analysis across all 4 HFACS bands
Causal Factors
Old Way
Additional factors may go unexamined
With ProbeMatrix
Additional Causal Factors Surfaced
CAPA Depth
Old Way
CAPAs may treat only the visible symptom
With ProbeMatrix
CAPA Gaps Identified and Addressed
Evidence Linkage
Old Way
Findings may rest on assumption
With ProbeMatrix
Evidence-Linked, Traceable to Source
Trusted by safety professionals across defense, aviation, maritime, energy, and industrial sectors
Select your industry to see the recurring-loss patterns ProbeMatrix is designed to challenge in your sector
Beyond the After-Action Report
Military organizations close training-accident and equipment-failure investigations under strict command review, yet the same mishap conditions can resurface across units. A ProbeMatrix Investigation Expert provides an independent, evidence-linked re-analysis tracing tactical actions through command decisions and policy factors the original investigation may not have reached.
Long-Documented Concern
Military mishap literature has long linked frontline incidents to command and policy-level factors
From Cockpit to Boardroom
Aviation pioneered human factors analysis, yet a closed investigation can still miss the organizational conditions behind runway incursions, maintenance errors or CRM failures. A trained ProbeMatrix Investigation Expert applies a multi-level human factors methodology aligned with ICAO Annex 13 principles to trace causation through every organizational layer.
Extensively Documented Pattern
Aviation accident literature consistently traces causation through multiple organizational levels, not the flight deck
Safety From Bridge to Shore
Maritime incidents occur far from support, and a closed investigation doesn't always explain why a similar casualty resurfaces months later. A ProbeMatrix Investigation Expert examines how shore-based decisions, fleet management and commercial pressure created the conditions an earlier bridge-focused investigation may not have reached.
Widely Documented Trend
Maritime casualty literature consistently identifies the human element across ship and shore management
Barriers Under Independent Review
Major accident hazard industries cannot afford investigations that stop at the visible failure. A ProbeMatrix Investigation Expert examines organizational drift and eroding safety barriers to help explain why a closed process safety event, well control incident or pipeline failure has returned in a different form.
Consistently Reported Finding
Process safety literature repeatedly links major incidents to management-system factors, not isolated equipment failure
Critical Infrastructure, Reopened
Power generation and distribution carry unique hazards, from electrical contact to confined-space exposure, and closed incident files don't always explain recurrence. A ProbeMatrix Investigation Expert examines how workforce pressure, aging infrastructure and contractor management may have left the underlying conditions unresolved.
Well-Established Concern
Utility safety literature repeatedly points to supervisory and organizational factors behind past incidents
From Face to Boardroom
Mining incidents demand rigorous investigation, yet a closed report doesn't always reach the site-management decisions and corporate resource allocation behind it. A ProbeMatrix Investigation Expert connects frontline activity to production targets, equipment availability pressure and contractor oversight for deeper causal coverage.
Repeatedly Observed Pattern
Mining fatality literature consistently traces frontline events back to site and corporate-level factors
Beyond the Subcontractor Chain
Construction sites change daily, and a closed incident file rarely explains why a similar fall, struck-by or excavation event recurs on the next project. A ProbeMatrix Investigation Expert traces incidents through the subcontracting chain to the project and client-level decisions an original investigation may not have reached.
Frequently Documented Trend
Construction safety literature repeatedly finds preventable factors reaching well beyond the immediate worksite
Patient Safety Through Systems Thinking
Healthcare has embraced human factors analysis, yet a closed adverse-event review doesn't always explain why a similar error recurs. A ProbeMatrix Investigation Expert examines staffing, training, equipment design and organizational culture for the additional contributing factors an original review may not have reached.
Extensively Studied Phenomenon
Patient safety literature consistently traces adverse events back through system-level, not only individual, factors
Beyond Signal and Track
Rail operations involve complex interaction between infrastructure, rolling stock and human operators, and a closed derailment or signal file doesn't always explain recurrence. A ProbeMatrix Investigation Expert examines operations, maintenance and infrastructure divisions together for the organizational factors an original review may have missed.
Well-Documented Theme
Rail investigation literature repeatedly finds systemic factors behind incidents first framed as isolated error
Process Hazards, Reopened
Chemical manufacturing manages reactive hazards, toxic exposure and flammable materials, and a closed process-upset investigation doesn't always explain why the same barrier weakness resurfaces. A ProbeMatrix Investigation Expert applies a process hazard analysis framework to identify the organizational factors behind barrier degradation.
Consistently Identified Factor
Process safety literature repeatedly links chemical incidents to management-of-change gaps, not equipment failure alone
Defense in Depth Analysis
Nuclear facilities operate multiple barrier systems, yet a closed corrective action program doesn't always confirm the underlying cause was reached. A ProbeMatrix Investigation Expert reviews events against defense-in-depth and safety culture principles, examining whether the program addressed the organizational condition or only its symptom.
Rigorously Documented Pattern
Nuclear operating experience literature consistently traces events to human performance and organizational factors
Plant Floor, Independently Reviewed
Manufacturing environments expose workers to machinery, ergonomic and chemical hazards, and a closed incident file doesn't always explain why the same injury type recurs on the line. A ProbeMatrix Investigation Expert examines how production demands and maintenance practices shaped conditions an original review may have missed.
Commonly Observed Trend
Manufacturing injury literature repeatedly finds guarding and procedural gaps behind incidents closed as isolated
Fleet Safety, Independently Reviewed
Commercial transportation involves driver fatigue, vehicle maintenance and route hazards, and a closed collision file doesn't always explain why a similar incident recurs across the fleet. A ProbeMatrix Investigation Expert examines scheduling, dispatch and maintenance decisions for the organizational factors behind recurrence.
Widely Reported Factor
Fleet safety literature consistently links collisions to scheduling and fatigue conditions beyond the driver
Line-of-Duty, Independently Reviewed
Emergency responders face unique hazards in dynamic, high-stress environments, and a closed line-of-duty review doesn't always reach the staffing and protocol decisions behind it. A ProbeMatrix Investigation Expert examines training, staffing and equipment adequacy for the organizational factors an original review may have missed.
Increasingly Documented Concern
First-responder safety literature increasingly traces line-of-duty incidents to staffing and organizational conditions
Rural Safety, Independently Reviewed
Agricultural and forestry operations face unique hazards from machinery, animals and remote locations, and a closed incident file doesn't always explain recurrence across a dispersed operation. A ProbeMatrix Investigation Expert examines seasonal pressure, equipment condition and supervision for the factors behind repeat events.
Long-Recognized Trend
Agricultural safety literature consistently links machinery and vehicle incidents to equipment and supervisory gaps
Critical Utilities, Reopened
Water and wastewater utilities face confined-space, chemical and biological hazards, and a closed incident review doesn't always reach the emergency-response pressure behind it. A ProbeMatrix Investigation Expert examines treatment, distribution and collection operations together while maintaining focus on essential public services.
Consistently Noted Factor
Utility safety reviews consistently identify procedural and organizational gaps behind recurring incidents
Tower and Field, Reopened
Telecommunications workers face fall, electrical and driving hazards, and a closed tower-climbing incident file doesn't always explain why a similar event recurs across contractors. A ProbeMatrix Investigation Expert examines network deployment pressure and contractor management for the factors an original review may have missed.
Industry-Recognized Pattern
Tower safety literature consistently identifies fall-from-height incidents tied to contractor oversight gaps
Precision Manufacturing, Reopened
Aerospace manufacturing combines complex processes with stringent quality requirements, and a closed production incident doesn't always explain why a similar event recurs under airworthiness standards. A ProbeMatrix Investigation Expert examines schedule and quality pressure for organizational factors an original review may have missed.
Well-Documented Concern
Aerospace manufacturing safety reviews repeatedly trace incidents to schedule pressure interacting with quality demands
Processing Floor, Reopened
Food and beverage processing involves machinery, chemical and biological hazards, and a closed incident file doesn't always explain why a similar injury recurs on the line. A ProbeMatrix Investigation Expert examines production demands and sanitation requirements together for the factors behind repeat events.
Commonly Reported Pattern
Food processing safety literature commonly links recurring injuries to unresolved machine guarding gaps
Controlled Environments, Reopened
Pharmaceutical manufacturing manages potent compound exposure and sterile operations, and a closed incident review doesn't always explain why a similar containment event recurs. A ProbeMatrix Investigation Expert examines batch production and documentation requirements for the organizational factors an original review may have missed.
Consistently Documented Factor
Pharmaceutical manufacturing safety reviews consistently trace containment events to procedural and training gaps
Collection Routes, Reopened
Waste management workers face struck-by, equipment and hazardous-material hazards, and a closed incident file doesn't always explain why a similar event recurs across routes. A ProbeMatrix Investigation Expert examines route pressure, equipment condition and supervision for factors an original review may have missed.
Repeatedly Documented Trend
Waste-sector safety records repeatedly link fatalities to vehicle and equipment factors under route pressure
Mission Assurance, Reopened
Space operations involve propellant, pressurized-system and complex testing hazards, and a closed anomaly investigation doesn't always explain recurrence in a high-consequence environment. A ProbeMatrix Investigation Expert examines schedule pressure and contractor oversight through a mission assurance and safety framework.
Historically Documented Pattern
Mishap investigation board findings have historically traced anomalies to organizational, not only technical, factors
Clean Room Safety, Reopened
Semiconductor manufacturing uses hazardous chemicals, high-purity gases and complex process equipment, and a closed incident file doesn't always explain why a similar exposure recurs across fabs. A ProbeMatrix Investigation Expert examines tool availability and production pressure for the organizational factors behind recurrence.
Increasingly Recognized Factor
Fab safety reviews increasingly identify production-pressure and procedural factors behind incidents closed as one-off
Terminal Operations, Reopened
Port operations involve heavy equipment, cargo handling and multiple contractors working in close proximity, and a closed incident file doesn't always explain recurrence across terminals. A ProbeMatrix Investigation Expert examines vessel schedule pressure and stevedoring contractor management for factors an original review may have missed.
Frequently Reported Trend
Port safety records frequently link incidents to equipment and coordination factors recurring across terminals
Guest Safety, Independently Reviewed
Amusement parks and entertainment venues manage complex ride systems and crowd dynamics, and a closed incident review doesn't always explain why a similar event recurs at another venue. A ProbeMatrix Investigation Expert examines maintenance and inspection programs for the organizational factors an original review may have missed.
Consistently Observed Factor
Amusement-industry safety reviews consistently trace ride incidents to maintenance and inspection-program factors
ProbeMatrix guides your investigation from start to finish. AI provides expert guidance on what to investigate, whom to interview, and what evidence to collect - then helps analyze your findings.
Every step below is guided by your ProbeMatrix Investigation Expert — AI accelerates the analysis, a trained professional owns the judgment.
Start by documenting the incident: what happened, when, where, and your initial narrative. This context enables AI to provide tailored investigation guidance.
Before collecting evidence, AI analyzes your incident across 4 HFMAP levels and suggests exactly what to investigate. Get specific questions to ask, evidence to collect, and people to interview - prioritized by importance.
Armed with AI guidance, collect evidence with purpose. Upload description of photos, documents, witness statements, and logs. Everything is organized in your Evidence Locker with chain of custody tracking.
Run AI analysis across 4 hierarchical levels - from unsafe acts to organizational influences. The AI reviews your evidence and suggests specific human factor classifications using 199 precision nanocodes.
Your team reviews AI suggestions, votes on findings, and collaborates to validate root causes. Accept, reject, or modify suggestions. Humans always make the final call.
Export comprehensive PDF reports with all findings, evidence links, and recommendations. Ready for regulatory compliance - or continue to the CAPA Zone to design corrective and preventive actions.
Investigation complete? Take the next step.
After root cause analysis, ProbeMatrix guides you through designing comprehensive corrective and preventive actions using the proven 9M CAPA framework, collaborative FACES evaluation, and AI-powered recommendations.
Your ProbeMatrix Investigation Expert leads this process end to end, using AI to widen the search for CAPA options — never to finalize them without review.
Start by uploading your completed investigation report. ProbeMatrix extracts all findings, nanocodes, incident narrative, personnel details, and equipment information automatically from the Excel export. Review that all contents are correct for the investigation under consideration.
AI analyzes your investigation findings and generates detailed corrective and preventive action suggestions. Each suggestion includes comprehensive implementation notes (how to execute the action), accountable entities (who is responsible for each task), leading and lagging indicators (how to measure progress and success), closure procedures (how to verify completion), and management of change requirements (how to implement safely without introducing new risks).
Stakeholders collaborate in the CAPA Collab tab to review AI recommendations. Team members tag actions, add evidence notes for rationale, document decisions, and suggest improvements through inline editing. All changes tracked with full audit trail.
Organizational members independently evaluate each action using the FACES framework (Feasibility, Acceptability, Cost/Benefit, Effectiveness, Sustainability). Choose from 8 weight presets or customize scoring rules. Visualize team consensus with radar charts comparing individual vs organizational scores.
Generate professional, branded exports in PDF, DOCX, or Excel format. Your CAPA plan includes complete incident context, all team collaboration notes, FACES scores with radar charts, and residual risk assessment - ready for stakeholder approval and implementation.
ProbeMatrix maps the Swiss-cheese causal chain across all four HFACS levels — AI derives the candidate links from your findings, then your team curates them into a validated, instance-level causal map of how the accident happened.
The whole accident on one canvas. Four HFACS bands, one terminal node — read the cascade top to bottom.
Trace any chain end-to-end. One click pulses the full path from root cause to outcome.
HFMAP (Human Factors Multi-level Analysis Protocol) ensures you don't stop at operator error. Each level reveals deeper systemic causes, from individual actions to organizational culture.
The errors and violations directly leading to the incident, what the operator did wrong.
Nanocodes: 24
The conditions and states that set the stage for unsafe acts, including fatigue, pressure, and inadequate equipment.
Nanocodes: 109
Supervisory failures that allowed preconditions to exist, such as inadequate oversight and poor planning.
Nanocodes: 34
Deep organizational factors driving supervision and preconditions, including culture, resources, and processes.
Nanocodes: 32
Each level uses specific nanocodes for granular classification, moving beyond vague categories to pinpoint exact failure modes.
Request a ReviewInvestigation informs. Prevention follows.
The 9M Framework provides a comprehensive structure for designing effective corrective and preventive actions. Each dimension addresses a different aspect of organizational and operational control, ensuring no root cause goes unaddressed.
Human Factors
Addresses human performance factors including competence, workload, fatigue, communication, leadership, and team dynamics.
Restore and sustain human-performance controls
Environment
Covers physical and psychological working environments, workspace ergonomics, noise, lighting, and external conditions.
Harden environmental controls and verify conditions
Procedures & Processes
Focuses on procedures, SOPs, documentation, compliance, and how work is planned, executed, and controlled.
Restore procedural control and consistency
Objectives & Planning
Addresses organizational objectives, planning quality, task allocation, and priority-setting that shape operational decisions.
Restore clarity of purpose and planning discipline
Monitoring & Metrics
Covers monitoring systems, performance metrics, quality control, and early detection of drift or degradation.
Restore visibility through effective measurement
Leadership & Resources
Addresses leadership attention, governance structures, budget allocation, and resource management affecting safety.
Restore appropriate resourcing and leadership attention
Equipment & Technology
Covers equipment reliability, technology systems, tools, automation, and human-machine interfaces.
Restore equipment reliability and integrity
Resources & Supply Chain
Addresses raw materials, consumables, supply chain quality, storage conditions, and material handling practices.
Restore material quality and supply chain controls
Upkeep & Reliability
Covers maintenance programs, asset management, preventive maintenance schedules, and reliability-centered approaches.
Restore maintenance discipline and asset integrity
Each M dimension includes catalogues of proven corrective and preventive actions, complete with implementation steps, owner roles, verification evidence, and effectiveness validation criteria.
Request a Confidential Recurring-Loss ReviewProbeMatrix combines proven methodology with modern AI to help you conduct investigations that meet regulatory standards and drive real safety improvements.
AI accelerates the analysis. No AI-generated suggestion becomes a client finding merely because the model proposed it — your ProbeMatrix Investigation Expert and your own team review relevance, evidence and context before anything is accepted into the advisory report.
Built on ICAO Annex 13 principles and the Swiss Cheese Methodology. Generate reports that satisfy civil aviation authorities and industry regulators.
Trace the Swiss-cheese cascade across all four HFACS levels. AI derives the causal links from your findings; your team curates them into a validated map from organizational influences down to the unsafe act — exportable as an interactive HTML file.
Invite team members with role-based permissions. Comment on findings, vote on root causes, and build consensus. Investigation is a team sport.
Track every piece of evidence from collection to finding linkage. Maintain forensic integrity throughout your investigation.
Build institutional knowledge by identifying patterns across multiple investigations. Turn incidents into opportunities for improvement.
Don't stop at investigation. ProbeMatrix guides you through designing corrective and preventive actions using the 9M framework - from root cause to implementation plan, all in one platform.
Stop treating symptoms. Find root causes. Design lasting fixes.
From investigation to prevention, ProbeMatrix by Eyekyam guides the complete journey — trained Investigation Experts, evidence-grounded AI, and your team's judgment, working together.
Request a Confidential Recurring-Loss Review Explore HFMAP FrameworkTell us about the recurring loss you're evaluating. A ProbeMatrix Investigation Expert will follow up to scope a confidential review — starting with your previous investigation report, nothing more.
Prefer to talk directly? Reach Vidya Soundarajan (vidya@eyekyam.com, +91 9884839490) or Ashley Derrick (ashley@eyekyam.com, +91 9970533331).